FAQ
What materials are used in TEFNUT'S jewelry?
TEFNUT'S pieces are crafted using high-quality base metals, such as brass, finished with gold plating, silver plating or dark rhodium plating to achieve a refined and luminous appearance.
This process allows us to create jewelry that is both elegant and lightweight while maintaining a luxurious finish.
You can learn more on our Materials & Craftsmanship page.
Is the jewelry solid gold or silver?
Our pieces are gold-plated, silver-plated or dark rhodium-plated, meaning a generous layer of precious metal is applied over a base metal through a specialized plating process.
This allows us to create jewelry with the appearance of precious metals while remaining accessible and wearable for everyday use.
Will the plating fade over time?
Because plated jewelry contains a layers of precious metal, natural wear may occur over time depending on usage and care.
Proper care can significantly extend the life of the plating.
We recommend following the instructions provided in our Jewelry Care Guide.
Are the pieces handcrafted?
Yes. Each TEFNUT'S piece is carefully handcrafted and finished with attention to detail.
To preserve the integrity of this artisanal process, our jewelry is crafted upon order rather than mass produced.
How long does it take to receive my order?
Because each piece is handcrafted, please allow up to 21 business days for your order to be prepared to be shipped.
Once your order has been dispatched, you will receive a tracking number.
Delivery times depend on your location.
Do you ship internationally?
Yes, TEFNUT'S offers international shipping.
Orders are shipped through trusted courier services to ensure reliable and secure delivery.
Shipping times may vary depending on the destination and customs processing.
Will I have to pay customs duties or taxes?
For international orders, customs duties or import taxes may apply depending on the destination country.
These charges are determined by local authorities and are the responsibility of the customer.
Can I return my order?
Returns may be requested within 14 days of receiving your order, provided the item is unused, unworn, and returned in its original packaging with the security seal intact.
For full details, please refer to our Return & Refund Policy.
What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 14 days of delivery, and we will assist you with a replacement or refund.
How should I store my jewelry?
To preserve the finish of your jewelry:
- store pieces in a dry place
- keep them in their original pouch or box
- avoid contact with water, perfumes, and cosmetics
How can I contact TEFNUTS?
For any inquiries regarding orders, shipping, or products, please contact us at:
info@tefnuts.com
TEFNUT'S